Human Insight Meets AI: The Future of Fraud Detection and Risk Models

In an era of digital transformation, integrating AI with human expertise is a winning strategy. This session explores "Human-Powered AI," a collaborative approach that combines AI's analytics with human decision-making. We will see how this model enhances efficiency, improves customer experiences, and drives innovation.

ATO: What to do when your customer hands over the keys to the front door

Focus is on social engineering that tricks customers into payments. The ATO version is equally damaging. Once customers give access, a deadbolt isn't enough. Join fraud expert David Myroup for insights on stopping these attacks. He'll cover processes, tech, and strategies like login anomalies, device registration, and customer education. Upgrade your defenses and gain valuable knowledge.

Punch out AI-based face spoofs with a full arsenal of moves

By now, deepfakes and synthetic faces have been helping fraudsters punch above their weight class for a while. They’ve become such a problem that FinCEN released an alert about fraud schemes involving these AI-based face spoofs. If you’re still relying on humans or vision-based AI models to detect deepfakes and synthetic faces, sooner or later, you’ll be a fraudster’s punching bag. Instead, bulk up your fraud-fighting arsenal during KYC/KYB with tools like non-visual signals, link analysis, and friction that responds to real-time risk signals.

Transforming Fraud & Dispute Management with AI

With 81% of consumers viewing AI as essential to customer service, financial institutions are leveraging automation to turn fraud and dispute management into a strategic advantage. Discover how AI-driven dispute automation can optimize operations, foster customer trust, and drive compliance excellence. This session offers valuable insights into why fraud management is a strategic priority, not just an operational necessity, and how AI empowers both bank staff and accountholders.

Rage Against the [SMS] Machine: What’s Next?

Utilizing SMS as an authentication method is about to hit a boiling point. Bad actors are using "SMS Broadcasting Machines" that send bulk SMS to conduct fraud and scams. Learn more about how fraudsters are leveraging SMS, how your peers are solving the problem today and what industry capabilities we need to incorporate in our strategy to go beyond SMS for authentication.

Mules: Exec Buy-in, Best Practices, & Educating Your Customers

Historically, money mules have fallen down the priority list for most FI’s. Well, times are changing and enhancing your mule detection & education efforts is a must in 2025. Money mule expert Stacie Purcell will walk you through how to get executive buy-in, discuss new NACHA mandates, and offer tips on best practices and technology. Jeff Taylor will compliment the convo with advice on getting your corporate marketing and communication teams vested in educating consumers. Both speakers will really move the needle on your mule detection & education efforts!

Arming your front-line scam fighters with new tools from the mind of a psychologist

Scam victims face unique psychological and emotional manipulation, making these cases especially challenging. In this session, Dr. Elizabeth Huppert shares insights from her journey from PhD in Psychology to Behavioral Research Lead, including her work on scams at Chase. Ben adds his perspective on innovative approaches at KeyBank. Join us for fresh ideas on applying behavioral science to scam prevention and supporting fraud fighters.

Crypto Clash: Navigating the Risks for Traditional Financial Institutions

Traditional Financial Institutions face unique challenges as it pertains to Cryptocurrencies and Digital Assets. In this session, we will aim to cover the basics and key terminology in cryptocurrencies, main crypto risk factors in TradFi institutions, red flags for financial institutions, key data points for inclusion in regulatory filings and more!

Enhancing Fraud Management Through an Enterprise Platform Approach

Fraud management remains a complex challenge for financial institutions, requiring seamless integration of digital tools across products, channels, and silos. This Deep Dive explores an enterprise framework with real-world examples from industry leaders on engaging stakeholders, establishing a common language, and building a proactive fraud management roadmap.

Lady Fraud Killers: Empowering Female Fraud Leaders

A bold session title for dynamic women! Many panels discuss empowering women in our industry, but this one stands out with the passion and expertise of Erin, Karen, and Stacie. How do you uplift others while pursuing your own goals? How do you stay authentic? What challenges have you faced, and how can you help others navigate them? Join this inspiring and practical conversation on empowering female fraud leaders.

Doing More With Less: Community FI's Unite

As fraud attacks grow more sophisticated, community FIs struggle with limited resources. But being small doesn’t mean you can’t be smart. Join industry leaders Laurel and Hailey as they share strategies, wins, and lessons learned on maximizing impact with minimal resources. This collaborative discussion will highlight how community FIs can stay strong and strategic.

Breaking Down Silos: Tier One FI's Unite

Fusion Centers. FRAML. Breaking down silos in large financial institutions is crucial—but complex. Former FBI Executive Leader Michael Steinbach shares his journey at Citi, merging cyber, fraud, and financial crime teams. Join this candid discussion on the wins, challenges, and lessons of large-scale change management.

New Account Fraud: Benchmarking -
How You Stack Up to Other Institutions

Struggling to justify fraud losses or secure more resources? Join Troy Huth as he breaks down key fraud trends from Auriemma Roundtables’ 2024 benchmark study. Get insights into new account fraud, industry comparisons, and how benchmarking can strengthen your fraud strategy.

Fraud Red Teaming: Getting Buy-in and Measuring Impact

Fraud red teaming is a powerful yet underutilized tool in financial institutions. The challenge? Gaining leadership buy-in and justifying investment. Expert Jerry Tylman, joined by industry leaders, will share practical strategies to launch, measure, and secure support for a successful fraud red team.

Storytelling for Fraud Leaders: The most important skill you were never taught

Fraud leaders rise in their company because they are good at many things. However, one of the most critical skills is often overlooked. Join seasoned fraud exec's Matt Powell & Donna Turner to learn the art & science of storytelling, how to get executive buy-in, what to talk about, what definitely not to talk about, and how to effectively advocate for your fraud department.

Operationalizing Your Fraud & Scams Taxonomy

The Fed has done a wonderful job creating industry accepted definitions for fraud & scams. Mission Omega is helping FI's operationalize a taxonomy based on these definitions. In this session, the gentlemen leading this charge will explain the taxonomy and then educate you on the roadmap to operationalize it! Industry accepted definitions are a big step, but it’s imperative we operationalize them in FI’s across the country.

Check Fraud: KBo & EHub take you to school

Tired of hearing about how check fraud is on the rise? You already know that! More interested in learning what you can actually do about it? Check fraud experts Karen Boyer (KBo) and Eric Huber (EHub) lead an engaging discussion with real world examples of how FI's can operationalize processes & tech to combat check fraud.

Cut the BS: Gen AI attacks banks are actually seeing

Gen AI is the buzziest of all buzzwords right now, but what does this practically mean for fraud fighters at FI's. What Gen AI attacks are they actually seeing? How are they protecting themselves now? How do they future proof? The wonderful Frank McKenna and Reuben Stewart will address this in a collaborative convo that cuts through the BS and focuses on real world use cases.

Synthetic Identity Intensive with 2 Synthetic SME’s

Synthetics are often discussed but rarely see real progress—until now! Experts Barbara Simcox and Steve Lenderman tackle the most pressing issues, starting with defining and reporting synthetics. They’ll share how to implement a universal definition and explore the role of credit bureaus in detecting and suppressing synthetic identities. With synthetics being a data issue at heart, they’ll highlight a data-driven approach and review the current regulatory landscape and potential changes to address the challenge.

The Heart of a Fighter: The Knoble & Operation Shamrock

FI's are often painted with a broad brush of profit over people. However, there are so many fraud fighters who care deeply about the person behind the transaction. Two grassroots initiatives, The Knoble & Operation Shamrock are perfect examples of fraud fighters rallying to fight back against scams, human trafficking, and protecting the vulnerable in our society. Join Ian Mitchell & Erin West to learn what you can specifically do when you join their movements, the time commitment involved, and the impact it can have!

Next-Gen Data: The Key to Smarter Authentication

In today's data-driven world, the next generation of data sharing between issuers and merchants is crucial for enhancing security and customer experience. This session will focus on what issuers should seek from merchants and how to effectively utilize this data through advanced solutions. We will discuss how these technologies can streamline authentication processes, reduce fraud, and improve transaction efficiency.

6-Pack of Must Haves for Fraud Analytics

Doesn’t every Fraud Fighter need a 6-pack? No, not that kind of 6-pack. Whether you are Pete “Maverick” Mitchell, lifting off on the space shuttle, or buzzing around in a little Cessna… every airplane has 6 key instruments to tell a pilot the status of the aircraft and how the flight is going. They call it: The Six Pack. What is that “instrumentation” needed to manage a Fraud shop? What is the
6-pack equivalent for a fraud analytics team? Let’s get our fraud geek on and talk about how to get an edge on fraud with the appropriate data and measurement.